FAQ

About The Luggage Center

Who is The Luggage Center?

The Luggage Center is a premier online store specializing in high-quality travel gear, including luggage, backpacks, duffel bags, and accessories. We cater to travelers worldwide, offering a wide range of products from top brands like Delsey, Eagle Creek, Eastpak, Herschel, Jansport, Kipling, and Osprey.

Product Questions

What types of products do you offer?

We offer a variety of travel gear, including:

• Luggage
• Backpacks
• Duffel Bags
• Handbags
• Travel Accessories

Our products are designed to meet the needs of both casual travelers and frequent flyers.

Are your products durable?

Yes, we pride ourselves on offering durable and high-quality products from trusted brands. Whether you’re looking for a lightweight backpack or a sturdy rolling duffel, our products are built to last.

Shipping & Delivery

What are your shipping options?

We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx, typically takes 10-15 business days after dispatch. Shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS, typically takes 15-25 business days after dispatch.

How long does it take to process my order?

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is dispatched.

Do you ship internationally?

Yes, we ship globally, except for certain remote areas in Asia. Our international shipping partners include DHL, FedEx, and EMS.

Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy. You can return your items within 15 days of receiving them, provided they are in their original condition and packaging. For more details, please visit our Returns & Exchanges page.

How do I initiate a return?

To initiate a return, please contact our customer service team at [email protected]. They will guide you through the process and provide you with a return authorization number.

Payment & Account

What payment methods do you accept?

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

How do I create an account?

Creating an account is easy! Simply click on the “Sign Up” button on our homepage and follow the prompts to set up your account. Having an account allows you to track your orders, save your shipping information, and more.

Customer Support

How can I contact customer support?

Our customer service team is here to help! You can reach us at [email protected]. We are committed to providing you with the best possible shopping experience.